We want you to LOVE your purchase. If for any reason your purchase is not right for you, you are welcome to return your item within a 7 day period from the date you received it.

The item must be in new condition, unused, unwashed and in the original packaging with ALL labels and hangtags still attached. Any goods that have been damaged or altered from their original condition are not eligible for return. Gift Cards may not be returned. Items marked as sale will not be accepted for a return or exchange.

Please contact hello@sugarmooncollective.com if you need to return your item. A return will only be accepted if the customer has contacted Sugarmoon Collective prior to sending the item back. You will be required to provide proof of purchase or an order confirmation number before the return can be authorised.

Please note, all original shipping charges are non-refundable. All return shipping charges and materials are your (the customer) responsibility, and non-refundable. We recommend obtaining tracking on your return parcel and encourage you to keep a copy of your receipt or proof of shipment, as we cannot process a refund without physical goods or proof of delivery.

Once the return has been received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Should you be approved, a refund will be processed to the original payment method only. Please note it can take up to 5-7 business days for refunds to show up in your account.

A $10 fee will be deducted from all returns to cover restocking and bank fees.

Exchanges

We do not offer exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.